FAQs
How long does it take to process my order?
Orders are usually processed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next working day.
What is the daily order cut-off time?
Orders placed before 06:00 PM UTC+00:00 on weekdays are processed the same day. Orders after 06:00 PM are processed the next business day.
Can I make changes to my order after placing it?
Please contact support@styrizjackets.co.uk as soon as possible. We cannot guarantee changes once the order has been processed.
Which countries do you ship to?
Currently, we ship only within the United Kingdom.
How much does shipping cost?
We offer standard delivery across the UK for a flat fee of £5.
How long does shipping take?
Standard shipping usually takes 4 to 7 business days, depending on your location.
What is the total estimated delivery time?
Including processing and shipping, delivery typically takes 5 to 9 business days.
Which courier services do you use?
We use trusted UK couriers such as Royal Mail, Evri, DPD, Yodel, and FedEx.
Can I track my order?
Yes, tracking details will be emailed once your order is dispatched.
Do you ship to PO Boxes or military addresses?
No, we currently do not ship to PO Boxes, BFPO addresses, or certain remote locations.
What if my order is delayed?
Delays can occur due to weather, strikes, or other unforeseen events. Our support team will inform you of any delays.
Who can I contact for shipping queries?
Please email support@styrizjackets.co.uk for any shipping related questions.
What is your return policy?
We offer a 30 day return policy. Items must be unused, unworn, and in the same condition as received, with original tags and packaging.
Are there any items that cannot be returned?
Yes, some items such as custom products, personal care items, perishable goods, and hazardous materials are non-returnable.
How do I initiate a return?
Email: support@styrizjackets.co.uk to request a return. Once your return is authorized, you will receive return instructions and a shipping label. The cost of return shipping will be deducted from your refund.
Can I exchange an item for a different size?
Yes. The fastest method is to return the original item and place a new order once the return is processed.
What if my item arrives damaged or incorrect?
Contact support@styrizjackets.co.uk immediately and include photos of the damage. Our team will provide instructions.
How long does it take to process a refund?
Refunds are typically issued to the original payment method within 10 business days after the return is received and inspected.
What if I don’t receive my refund?
If more than 15 business days have passed after approval, please contact support@styrizjackets.co.uk
Do your returns comply with UK law?
Yes, UK customers have a legal right to withdraw within 14 days. Our 30 day return policy exceeds this requirement.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Union Pay, Apple Pay, Google Pay, and Shop Pay.
Is payment secure?
Yes, all payments are encrypted via SSL and processed through PCI-compliant platforms. Full card details are not stored on our servers.
In which currency are payments processed?
All orders are processed in Pounds (£).
When is payment authorized?
Payment is authorized at the time of placing the order. Orders are processed and shipped only after payment confirmation.
What should I do if my payment fails or I notice an error?
Check your card and billing details, try another payment method, or contact your bank. For unresolved issues, email support@styrizjackets.co.uk
Contact Us
Business Name : Styriz Jackets
Business Email : support@styrizjackets.co.uk
Business Number : +44 7426 131785
Business Address : 4-14 Tabernacle St, London EC2A 4LU, UK
Company Name : STYRIZ JACKETS LTD
Company Number : 16222941
Contact Page : Contact Us
Customer Service Availability : Monday - Friday: 8:00 AM - 6:00 PM (Brussels Time, CET)